Refunds & Cancellation Policy

Last updated: 16 September 2026

Season Pass

A Season Pass is a one-time payment. It never renews, so there is nothing to cancel. The refund terms below apply to it the same way, counted from the day of the payment.

Cancelling your subscription

You can cancel at any time. Cancellation stops all future renewals; you keep access until the end of the period you have already paid for. To cancel, reply to your Stripe receipt email or contact us at hello@fellhallow.com with the email used at checkout, and we will cancel your renewal promptly.

Refunds

Fellhallow is a digital service delivered immediately, so charges are generally non-refundable once a billing period has started. However:

• If you were charged in error, charged after cancelling, or could not access the service due to a fault on our side, contact us and we will issue a full refund.
• We may, at our discretion, offer a goodwill refund of the most recent payment if you reach out within 7 days of that charge and have not substantially used the service in that period.
• Nothing in this policy limits any statutory consumer rights you have under the law of your country of residence (including, where applicable, EU consumer-protection rules).

How to request a refund

Email hello@fellhallow.com from (or quoting) the email used at checkout, with the date of the charge. We aim to respond within 3 business days.

Fellhallow · operated by Federica Cabrera Doglio · Paris, France · Charges appear on your statement as FELLHALLOW.